Shipping policy
**Koozap Shipping Policy**
**Order Processing Time**
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- You will receive a confirmation email once your order has been processed and shipped.
**Shipping Rates and Delivery Estimates**
- We offer standard shipping rates based on the destination and the weight of your order.
- Estimated delivery times are provided at checkout and vary depending on the shipping method and destination:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1 business day
**Shipping Carriers**
- We use reliable shipping carriers such as Bluedart, Delhivery, and Ekart to ensure your package arrives safely.
**International Shipping**
- We offer international shipping to select countries. Please check our list of available countries at checkout.
- International shipping rates and delivery times vary based on the destination and shipping method selected.
- Customers are responsible for any customs fees, duties, or taxes that may apply to international orders.
**Order Tracking**
- Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order using the provided tracking number on the carrier's website.
**Shipping Address**
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
**Lost or Damaged Packages**
- If your package is lost or damaged during transit, please contact our customer service team at support@modernarena.com within 7 days of the expected delivery date.
- We will work with the shipping carrier to resolve the issue and provide a replacement or refund as needed.
**Returns and Exchanges**
- Please refer to our Return Policy for information on returns and exchanges.
**Contact Us**
- If you have any questions about our shipping policy, please contact us at support@modernarena.com.
Thank you for shopping with Koozap!